Shipping & Returns
Your pack shipment
Packages are generally dispatched within 1 business day of processing time after receipt of payment and are shipped via Post Canada with tracking and drop-off without signature. We will provide you with a link to track your package online.
Free shipping in Canada on all the orders over $37 CAD, excluding remote and difficult to serve locations.
Orders below $37 are subject to a $5.99 economy shipping fee.
All orders require 2-6 business days delivery time.
Free shipping to United States on all the orders over $120 CAD, excluding remote and difficult to serve locations.
Orders below $120 CAD are subject to a $14.99 CAD economy shipping fee.
All orders require 6-7 business days delivery time.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Products must be returned within 15 days of the Process Date on the order packing slip to receive a refund to the payment method used on Orabel.ca.
We accept returns of unopened products only. Returns must be accompanied by the bill to allow the latter to identify the member (No. order, name, address).
The return costs are the customer responsibility.
Here are the few cases when you can return the products:
-If the product is damaged or Broken, we will be happy to issue a replace or refund.
-If you changed your mind: we only accept unused and unopened products. Please note that we can only accept the return of manufactured sealed products since we are unable to tell if the product has been used or opened. The return shipping as well will be at your charge. The original shipping cost will not be refunded. You have 15 days from the delivery date to send us back the package.
Items must be in their original packaging including the bubble paper they are wrapped in!
Please Note: We are not responsible in case of a lost return package. In that case, no refund will be applied!
ITEMS Not sealed are NOT REFUNDED. These are the items which are not subject to a refund: Individual Makeup Brushes (except Real Techniques Individual Brushes). All Morphe Brushes Makeup Products. All Sedona Lace Makeup Products. Zoella Beauty: Creamy Madly Dreamy, Foam Sweet Foam, Soak Opera. Colab Dry Shampoo. Pure Anada: Skin Care, Liquid Foundation, Nail Polish. Boho Cosmetics: Nail Polish.
We want to let our customers know that we are not the manufacturer of the product we sell. Thereby, if you have a complaint or a performance or warranty issue please contact the manufacturer. In some few cases, we can proceed to a store credit. Please email us at the address below to the see if you qualify for that.
Please E-mail us firstname.lastname@example.org, we will be happy to provide you with the return shipping information.