Shipping & Returns

Your pack shipment

Packages are generally dispatched the same day or within 1 business day of processing time after receipt of payment. 

All orders are shipped from Canada!

Free shipping is Available:

For Canada on Orders Over $40 CAD

For the USA on Orders Over $50 CAD (Roughly $40 USD)

For following countries on Orders Over $80 CAD (Roughly $50 EUR): Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom.

The other orders below are subject to an economy shipping fee that is specified by country.

We can group two distinct orders placed separately as long as they are not shipped.

Special care is taken to protect fragile objects.

Shipping Delay & Prices

Fedex and/or DHL Shipping Rates and Delays are Calculated at Checkout.

The rest of the shipping methods are as below:

Canada Flate rate Expedited Parcel Expresspost Shipping
Price

5.99$

Free for orders over $40 CAD

Calculated at   checkout  Calculated at   checkout
Delay 1 to 9 business days 1 to 7 business days 1 to 3 business days

 

 USA USPS
Price

5,99$

Free for orders over $50 CAD

Roughly $40 USD

Delay 1 to 5 Business Days

 

 

For the following countries:

Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom.

  Various Companies
Price

$9,99 CAD Roughly 6 EUR

Free for orders over $80 CAD

Roughly 50 EUR

Delay

4 to 21 Business Days

10 Business Days on Average

 

For the Rest of the World: we offer shipping through Fedex or DHL only. Shipping Duration and Prices will be specified at checkout.

Returns

Products must be returned within 15 days of the Delivery Date to receive a refund to the payment method used on Orabel.ca.

In the case of unopened products, please make sure to send us an email at cs@orabel.ca and we will send you a return label. A 6.99$ return fee will be deducted from your refund total.

Here are the few cases when you can return the products:
-If the product is damaged or Broken, we will be happy to issue a replace or refund.
-If you changed your mind: we only accept unused and unopened products. Please note that we can only accept the return of manufactured sealed products since we are unable to tell if the product has been used or opened. The return shipping as well will be at your charge. The original shipping cost will not be refunded. You have 15 days from the delivery date to send us back the package.

Items must be in their original packaging including the bubble paper they are wrapped in!

Please Note: We are not responsible in case of a lost return package. In that case, no refund will be applied!


Items Not sealed are not refunded. These are the items which are not subject to a refund: All Morphe Brushes. All Morphe Brushes Makeup Products.  Zoella Beauty: Creamy Madly Dreamy, Foam Sweet Foam, Soak Opera. Colab Dry Shampoo.

We want to let our customers know that we are not the manufacturer of the product we sell. Thereby, if you have a complaint or a performance or warranty issue please contact the manufacturer. In some few cases, we can proceed to a store credit. Please email us at the address below to the see if you qualify for that.

Please E-mail us cs@orabel.ca, we will be happy to provide you with the return shipping information.